This policy explains what personal information AF Tourism collects, why, and how we keep it safe.
1. What we collect
- Enquiries: your name, mobile number, email (optional) and travel details you type into our forms or send on WhatsApp.
- Bookings: the information airlines, hotels and embassies require, such as passport details, date of birth, photographs and supporting documents for visas.
- Payments: the amount, method and reference number. We do not store card numbers on this website.
- Website use: basic technical information (such as pages visited and browser type) through cookies and analytics tools, used to improve the website.
2. How we use it
- To reply to your enquiry and send you prices.
- To make bookings, issue tickets and vouchers, and apply for visas on your behalf.
- To send you invoices, receipts and important travel updates.
- To keep accounting records as required by law.
3. Who we share it with
We share your information only with the airlines, hotels, embassies, visa centres, tour operators and payment providers needed to deliver the service you asked for, and with authorities when the law requires it. We never sell your personal information.
4. How we protect it
Our booking and accounts system is protected by passwords and staff permissions, and only staff who need your information can see it. Paper documents are kept at our office and returned to you or destroyed when no longer needed.
5. How long we keep it
We keep booking and payment records for as long as needed for accounting and legal purposes. Enquiries that did not become bookings may be deleted after a reasonable time.
6. Your choices
You can ask us to show, correct or delete your personal information, or to stop sending you offers, at any time by phone, WhatsApp or email.
7. Changes
We may update this policy from time to time. The latest version is always on this page.