We understand plans change. This policy explains how refunds and changes work at AF Tourism. In every case the rules of the airline, hotel, embassy or other supplier come first, because they decide how much money can be returned.
1. Air tickets
- Refundable tickets: the refund is the amount the airline returns after its cancellation fee, minus our service charge. Taxes that are refundable are included.
- Non-refundable tickets: the fare is usually not returned. Some taxes may still be refundable, we will check for you.
- Date changes and re-issues: the airline's change fee plus any fare difference, and our service charge, apply.
- Void: some tickets can be cancelled on the same day they are issued for a small charge. Please tell us immediately if you need this.
- No-show: if you do not take a flight without cancelling first, the airline may cancel the rest of the ticket and refund little or nothing.
2. Hotels
Hotel refunds follow the cancellation policy shown when you booked. Non-refundable rates cannot be refunded. Free-cancellation bookings are refunded in full if cancelled before the deadline.
3. Tour and Umrah packages
- The refund depends on how close to the travel date you cancel and on what has already been paid to airlines, hotels and ground operators.
- Amounts already paid to suppliers that they will not return, visa fees and our service charge are deducted.
- We will give you a written breakdown of any deduction.
4. Visas
Embassy, visa centre and processing fees are not refundable once an application has been submitted, whether the visa is approved or refused.
5. How and when you are paid
- Please request a refund in writing (WhatsApp or email) with your ticket number, PNR or invoice number.
- We pay the refund as soon as we receive the money from the supplier. Airlines often take several weeks, sometimes longer.
- Refunds are paid to the person who paid, by the same method where possible (cash, bKash, Nagad or bank transfer), with a refund receipt.
6. Our mistakes
If we make a mistake in your booking, we will correct it at our own cost or refund you in full for the affected service.