These terms apply to every booking made with AF Tourism, whether on this website, by phone, on WhatsApp or at our office. By confirming a booking you agree to them.
1. Our role
AF Tourism is a travel agent. We book air tickets, hotels, tours, visas and other services on your behalf from airlines, hotels, embassies and other suppliers. Each service is also subject to the supplier's own rules (for example the airline's fare rules or the hotel's cancellation policy), and those rules apply to you.
2. Quotes and prices
- Prices shown on this website or in a quotation are a guide. Air fares and hotel rates change often, so the price is only fixed once we issue the ticket or confirm the booking after payment.
- A quotation is valid until the date written on it, or until the airline or hotel changes its price, whichever comes first.
- Package prices are per person unless stated otherwise and include only the items listed as included.
3. Booking and payment
- Please check that the names on your booking match your passport exactly. Name corrections may not be possible, or may cost extra.
- We confirm bookings after receiving payment or the agreed deposit. The balance must be paid by the date we tell you; otherwise the booking may be cancelled under the supplier's rules.
- We accept cash, bKash, Nagad, bank transfer and cards. Card and mobile payment charges may be added to the amount.
- You receive an invoice and a money receipt for every payment. You can check any document by scanning its QR code.
4. Travel documents
- You are responsible for having a passport valid for at least six months, the right visas (including transit visas), vaccinations and any other document the destination or airline requires.
- Visa decisions are made only by the embassy or immigration authority. We cannot guarantee a visa, and embassy fees are not refundable if a visa is refused.
- Please check your e-ticket, hotel voucher and visa as soon as you receive them and tell us immediately if anything is wrong.
5. Changes and cancellations
Changes and cancellations follow the supplier's rules and our Refund Policy. Supplier charges, fare differences and our service charge may apply.
6. Things outside our control
We are not responsible for delays, cancellations, schedule changes, lost baggage, denied boarding, weather, strikes, government decisions or other events caused by airlines, hotels, authorities or circumstances outside our control. We will always do our best to help you and to pass on any refund or compensation the supplier gives.
7. Travel insurance
We strongly recommend travel insurance covering medical costs, cancellation and baggage. Ask us and we will arrange it.
8. Contact and disputes
If something goes wrong, please contact us first, most problems can be solved quickly. These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.